We care about our guests and our beautiful guesthouses. Please read these terms and conditions carefully. They apply to property bookings for accommodation only (separate terms and conditions apply for event bookings). When you make a booking, you accept these terms on behalf of your entire party. It is your responsibility to ensure that all details on your confirmation documents are correct and to notify us of any discrepancies within 48 hours of booking.

Bookings & Rates

Reservations are subject to availability and actual pricing at the time of booking; the price is not guaranteed until a deposit is received (or full payment is made for online bookings). Rates are quoted in Australian dollars, include GST where applicable, and are subject to change. Verbal quotes are valid for 24 hours only and serve as an estimate; final pricing is subject to written advice upon confirmation. Minimum stay restrictions may apply during special event periods. You agree to pay the nightly rate and any additional charges incurred up until your departure, and accommodation may only be occupied for the period stated on the booking confirmation. Online bookings are confirmed immediately.

Cancellations & Amendments

Bookings may be cancelled up to 7 days prior to the arrival date for a full refund. Cancellations made within 7 days of the arrival date, and no-shows, will incur no refund of monies paid.

• Date Changes: Requests to change booking dates within the 1 week window will be considered at management’s discretion, subject to availability, and may incur an amendment fee.

• Shortened Stays: No refund will be given for nights reduced within the 1 week window; the original booking total applies.

• Extended Stays: Additional nights are treated as a new booking, subject to availability and rates at the time of the request.

• Guest Substitutions: Changing the name of a guest on an existing booking is permitted at no charge, provided the total number of guests remains the same.

Children

We endeavour to provide a romantic and relaxed environment for our guests to enjoy the unique guesthouse experience. Therefore, we do not cater for children (under 18) or infants.

Payment Policy

Full payment is required prior to arrival. If payment is not received before check-in, we reserve the right to cancel the booking. By providing your payment details, you authorise us to charge the card on file for any additional charges, damages, or costs arising from a breach of these terms.

• Payment Options: We accept Visa and MasterCard. All payments must be made in AUD. Direct deposits are also accepted.

House Rules

• Number of Guests: The number of guests must not exceed the number booked without prior approval. Extra beds attract an additional tariff, and exceeding the approved occupancy without permission is considered trespassing and may result in eviction.

• Smoking: This is a smoke-free property. Smoking and vaping is not permitted anywhere on the grounds, including all rooms, balconies, verandahs, and garden areas; guests wishing to smoke must do so off the property. Evidence of smoking on the property, or cigarette butts left on the grounds, will incur a $500 specialised cleaning fee.

• Pets: Pets are not permitted on the property grounds.

• Photoshoots: No photoshoots are permitted without prior approval from guesthouse management.

Cleaning & Damages

Rooms must be left in a clean and tidy state. Extra cleaning or linen changes can be arranged during your stay for an additional fee.

• Damages: Any breakages or damage to furniture, fittings, or communal areas must be reported immediately, and any resulting repair, replacement, or excessive cleaning costs will be charged accordingly.

• Furniture: Furniture and fixtures must be left in their original place. A fee will apply if furniture is not returned to its original location.

Liability & Insurance

• Personal Belongings: We do not cover personal belongings under our insurance policy. We take no responsibility for the loss or damage of guest property.

• Travel Insurance: We highly recommend purchasing comprehensive travel insurance to cover cancellations, loss of baggage, medical expenses, and disruptions caused by acts of nature such as storms, fire, or floods.

• Acts of God: We do not accept liability for injury, loss, or disruptions caused by electrical storms or other “Acts of God” beyond our control.

Behaviour & Noise

We expect all guests to be respectful of other guests and neighbours and keep noise to a minimum. This property is located in a residential area.

• Quiet Hours: No noise between 8pm and 8am.

• Guest Numbers: Only paying guests (2 guests per room) are permitted on the property.

• Parties & Gatherings: Parties and gatherings are strictly prohibited unless prior arrangements have been made with our events team.

• Disturbance: Disturbance to other guesthouse guests or neighbours, including excessive noise, will result in eviction without a refund.

Legalities

• No Tenancy: Regardless of the length of stay, no tenancy or residential rights are created under landlord and tenant laws.

• Breach of Terms: Any breach of these terms may result in immediate eviction and/or termination of the booking, in addition to any charges incurred.

• Termination for Breach — Retention of Fees: Where a booking is terminated by management as a result of a breach of these terms and conditions by the Guest, management shall be entitled to retain any pre-paid booking fees, deposits, or other monies paid in respect of the booking, in full, without any obligation to refund any portion thereof. This is in addition to, and without prejudice to, any other rights or remedies available to management, including the right to recover any further losses or damages arising from the breach.

Acceptance

Payment of a deposit or the full booking amount constitutes acceptance of these terms and conditions.