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TERMS AND CONDITIONS - GUESTHOUSES

Link to Holiday House Policies
Link to Flexible Cancellation Policies

We care about our guests and our beautiful Guesthouse. Please read these terms and conditions carefully. These terms and conditions apply to book the property for accommodation only (we have separate Terms and Conditions for Event Bookings). When you make a booking, you accept on behalf of your party the terms of these booking conditions. It is your responsibility to ensure that all of the details on your confirmation documents are correct and to bring to our attention any errors or discrepancies within 48 hours of your booking.

ACCOMMODATION BOOKINGS AND QUOTES
Reservations are subject to availability and actual pricing at the time of booking. Verbal quotes are valid for 24 hours only. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of booking. You agree to pay the rate for each night of your stay and any additional charges up until the time you have departed the accommodation. The accommodation may be occupied by you only for the period stated on the booking confirmation.
Online bookings are confirmed straight away.

CHILDREN
We endeavour to provide a romantic and relaxed environment for our guests to enjoy the unique Guesthouse experience. We therefore do not cater for children and or babies.

PAYMENT POLICY
Full payment is required prior to arrival. If payment is not received prior to check-in, we reserve the right to cancel the booking.

PAYMENT OPTIONS
Payments are accepted by credit cards Visa and MasterCard only. All payments are only accepted in AUS dollars. Payments can be accepted via direct deposit.

RATES & CHARGES
Rates quoted are in Australian dollars and are subject to change at any time. Rates are inclusive of GST where applicable. Any verbal quote given is an estimate only of price, which will be subject to a written advice on confirmation of the booking. Minimum length of stay restrictions applies to certain rates during special event periods. The price of your accommodation cannot be guaranteed until the deposit is received or if booking online full payment is required at time of booking.

PHOTOSHOOTS
No photoshoots unless prior approval has been confirmed with Guesthouse Management.

NUMBER OF GUESTS
At no time during your occupancy is the number of guests staying to exceed the number booked, unless prior approval is sought and given by management. The use of extra beds other than the number booked will attract an additional tariff. Any persons exceeding the maximum occupancy of the property will be considered trespassers and will be evicted.)

CHECK IN & CHECK OUT
Standard check-in time is 2.00 pm on the day of arrival and the room is to be vacated by 10.00 am on the day of departure. An additional fee may be charged if you do not check out by 10.00 am. Early arrivals and late check-outs are at the discretion of Management and must be requested at the time of booking. Whilst every effort will be made to accommodate early arrivals and late departures, the only way to absolutely ensure early check-in or late check-out is to book an extra night or half day where availability permits. Half day rates are charged at 50% of the nightly tariff and will extend the check-out time until 2:00 pm and allow an early check-in from 10:00 am.

CLEANING
Extra cleaning and linen change can be arranged during your stay for an additional charge, at a cost to you. Please contact management for further details. On departure, your room is to be left in a clean and tidy state. Extra cleaning charges will apply if this condition is breached and will be deducted from your deposit or credit card.

SMOKING
Smoking inside any rooms is strictly prohibited. If there is any evidence of smoking inside rooms you will be charged an additional $500 for a specialised clean to eliminate odours. When smoking outside, please ensure doors and windows are closed if smoking nearby.

PETS
Pets are not permitted on the grounds of the property.

PERSONAL BELONGINGS
You acknowledge that we do not cover your personal belongings under our insurance policy and therefore take no responsibility for any loss or damage of the occupants personal property left on the premises and agree that you will not make any claim against us for any damages or loss to your personal belongings regardless of how or where the loss or damage occurred.

TRAVEL INSURANCE
We highly recommend you purchase comprehensive travel insurance at the time of booking. We suggest that the policy should include, but not be limited to, the reimbursement of any monies paid in the event the travel is cancelled; loss or damage to personal baggage and loss of money and medical expenses.

BEHAVIOUR
Parties or gatherings are strictly prohibited unless prior arrangements have been made with our Events team. Disturbance to other Guesthouse guests and neighbours including excessive noise and music is prohibited and may result in eviction without refund. If a noise complaint is received the first warning will be given, if a second complaint is received this will result in immediate eviction with no refund.

BREAKAGES AND DAMAGES
Damages or breakages of furniture or furnishings must be reported to Management immediately. Breakages or damages to the property and all communal or external areas that are caused by any guest and/or a guest’s visitor will be charged and recouped in full from the guest’s credit card or deducted from the guest’s refundable deposit. Excess cleaning required on departure or replacement of items removed from the accommodation will be charged to the guest’s credit card. Furniture, fixtures and fittings are not to be altered or moved between rooms or properties. There will be a charge incurred if furniture is not returned to its original location.

LIABILITIES
You acknowledge that we do not accept liability for any injury, damage, loss, additional expenses and disruptions due to electrical storms or other acts of God caused directly or indirectly by events, which are beyond our control and agree not to make any claim in relation thereto.

NO TENANCY
You agree that regardless of your length of stay in there is no tenancy or other rights created under any Landlord and Tenant laws and there are no such laws that apply to your stay.

BREACH OF TERMS AND CONDITIONS
You agree that should you or your guests breach any of the terms and conditions:
You will pay to us the total loss or damage that we suffer as a result of that breach and hereby authorise us to debit your credit card or apply your refundable deposit in payment of that loss or damage and we may evict you and your guests without notice

PAYMENT OF DEPOSIT OR FULL PAYMENT CONSTITUTES ACCEPTANCE OF THESE TERMS AND CONDITIONS
The terms and conditions of booking are subject to change without notice.

FLEXIBLE COVID CANCELLATIONS:
If your booking is affected by Covid-19 Border restrictions we are able to offer a credit for a future booking or a full refund.

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*FLEXIBLE COVID POLICY* Read our T&Cs
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4.6

based on 440+ Reviews

Accross all Away@Byron Bay Properties
Read All Our Reviews
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Marthese
9.0
17/09/2021

Heritage house

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Melissa
9.0
03/08/2021

Love that everyone had their own ensuite/tv/bar fridge… no queuing up for the bathroom! Extremely spacious yet cosy. Great location short walk to town.

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Stephen
8.0
30/07/2021

Very clean and comfortable guesthouse in great location and beautiful setting.

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Cecilia
10.0
24/07/2021

Super comfortable bed. Beautiful decor. Main house was lovely.

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Amanda
10.0
22/07/2021

It was stunning!

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Joanne
10.0
08/07/2021

Beautiful guesthouse.

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Melanie
10.0
27/06/2021

Facilities, furnishings and cleanliness

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Christine
9.0
26/06/2021

Beautiful property- totalling relaxing

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Juliana
10.0
23/06/2021

The location, garden views, the beautiful building, most comfortable bed and the staff efficiency 😊

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Chris
10.0
20/06/2021

The serenity. So relaxing and awesome. I love the history of the place.

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Les
8.0
20/06/2021

the location was close to town with loverly views across the hinterland and byron would stay there again

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Karen
9.0
19/06/2021

Comfort, cleanliness and location

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Jeffrey
8.0
19/06/2021

Location was excellent and the grounds were great

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Penny
10.0
16/06/2021

Self check in instructions received 2 days before our stay looked daunting online but was remarkably easy in situ. My husband and I stayed inside the house while our travelling companions chose Cottage 2. Both rooms were large, tastefully decorated and extremely comfortable. Having access to the gorgeous lounge and large well equipped kitchen topped off our overnight stay. The garden and verandas added an extra dimension to our experience. We enjoyed the artwork throughout.

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Kathryn
9.0
04/06/2021

Suite 6 in the main house was very well appointed, beautiful linen and extremely comfortable bed, old world charm, high ceiling, fabulous rain shower and 2 comfy chairs to relax in overlooking the gardens and stream. Being in the main house was fine, with use of the well appointed kitchen and communal areas.

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